Troubleshooting - Fireplace and Chimney Professionals

FCPros is here for you if you are having trouble with your fire appliance or chimney. Please fill out the form below, call us at 610-847-2530, or browse our Troubleshooting “VLOG” (Video Blog) for help.

Our VLOG features how-to videos that may be able to help you troubleshoot on your own, including: Lighting Your Gas Pilot, Removing Ash From Wood Stove and even tips to proactively prevent problems.

Click to Watch Troubleshooting Videos

Troubleshooting Form Request

If you need help from one of our FCPros, please fill out the form below and we will contact you. Any videos or photos you can share of the problem is encouraged.

Name(Required)

First Last

Email(Required)

Phone(Required)

Project Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Are you an existing or new customer?

Troubleshooting?

Upload a video or photo(s) of your appliance having trouble so we can evaluate the issue before contacting you.

Upload Video-only one video please.

Max. file size: 50 MB.

Upload Photo(s)-you can upload more than one photo.

Drop files here or

Max. file size: 50 MB.